Cancellation and refunds

Cancel at any time from Settings → Manage billing. Your plan stays active until the end of the period you have paid for; no further charges are made.

1. Your workspace returns to the Free plan limits (3 stored guides, 25 steps per guide, 100 MB).
2. For 30 days after the paid period ends, every guide — including those above the Free limits — remains editable, exportable and shareable.
3. After that, guides above the Free allowance become read-only and their shared links are disabled. They are retained for a further 60 days.
4. Your dashboard shows the exact restriction and deletion dates from the day the plan ends, and 7 days before deletion we email the workspace owner. After deletion, images and guides cannot be recovered.
5. Resubscribing at any point before deletion restores full access.

• If something is broken and we can’t fix it within a reasonable time, we refund the current period.
• If you were charged by mistake (for example a renewal you cancelled before it happened), tell us within 14 days and we refund it.
• Otherwise, partial periods are not refunded. Yearly plans cancelled mid-year remain active until the year ends.

Refund requests: hello@screenmate.ai. Refunds are issued through the original payment method by our payment provider and can take several days to appear.